privacy policy

denvercenter.org

Online Ticketing Terms and Conditions
The following terms apply to all online ticket orders for events ordered from Denver Center Ticket Services. By submitting your order you agree to these terms and conditions. Please note that: Due to the nature of live theatrical bookings, programs, dates and times are subject to change.

Review your event, date and seating area selection carefully before submitting your order. There are no cancellations or refunds and exchange fees may apply. Your order is subject to acceptance by Denver Center Ticket Services. Please verify that all information on your order is correct before submitting so that you may be contacted should questions arise.

  • Exchanges from a performance of a show for which you are currently ticketed into another performance of the same show may be made at the ticket counter in the Helen Bonfils Theatre Complex, by phone at 303.893.4100, or by fax at 303.595.9634.
  • Subscribers and single ticket holders may exchange their tickets up to 24 hours prior to the ticketed performance time. Subscriber exchanges are free with 24 hours’ notice, but single ticket holders may incur a per ticket exchange fee. There are no exchanges allowed on group tickets. Exchanges are at the discretion of Denver Center Ticket Services, subject to availability.
  • Print-at-home tickets are subject to a per-order handling charge, which appears in the ordering process. These tickets are attached to an e-mail confirmation of your order. Spam controls may affect delivery of your print at home tickets and confirmation. The Denver Center is not responsible for failure of e-mail deliveries.
  • Specific seating requests, such as wheelchair accessible seating, can be purchased at 303.893.4100 or TTY 303.893.9582 or at the ticket counter in the Helen Bonfils Theatre Complex.
  • Special services are available for persons with disabilities. Please specify your needs when ordering tickets. Select performances are audio-described for vision-impaired patrons, sign-interpreted for Deaf patrons and open captioned for Hard of Hearing patrons. The theatres are equipped with assistive listening devices to assist patrons with hearing impairments. Additionally, Braille and large-print versions of Applause program magazine are available upon request.
  • Discounted tickets are available with promotion codes on a production-by-production basis and are not available for all productions.
  • City seat tax is 10% and is collected by the city of Denver; it is included in your ticket price.
  • Mail orders require a minimum of 10 days for delivery. The Denver Center is not responsible for delivery delays.
  • Computer system failure or error shall not be the responsibility of The Denver Center.
  • Customer Service is available Mon-Sat, 10am-6pm by:
    • Phone: 303.893.4100 or 800.641.1222, TTY 303.893.9582, Groups 303.446.4829
    • In person: ticket counter in the Helen Bonfils Theatre Complex
    • E-mail: tickets@dcpa.org

      Ticket agents also are on duty in the box office at each theatre one hour prior to curtain for your convenience. For patrons attending the Denver Center Theatre Company, the box office stays open through intermission.
Back to top


Theatre Policies and Practices

  • Late seating is at the discretion of the House Management and may not be available at all performances. In consideration of all theatre-goers, please arrive in plenty of time to park and arrive at your destination in time for the scheduled curtain.
  • Cell phones and beepers may not be used in the theatre.
  • Cameras and recording devices are not allowed in the theatre. The taking of photos during a performance violates our contract with the actors. In addition it can distract them and negatively affect the show. Pre- and post-show photography also is not permitted.
  • Food and drink are not allowed in the theatres as a general rule. Exceptions are made in the Garner Galleria Theatre and for select Broadway touring shows.
  • Children six and over are welcome in our theatres.*

    Note: Occasionally, individual productions may have recommended age limits. It is always up to the parent/guardian to make the determination if an event is age appropriate for his/her charge. No refunds. 

    * Select family-orientated productions permit children under the age of six to attend the performance. Please check when ordering.
Back to top

Privacy Policy

We are fully committed to the privacy of our online patrons. We do not share or sell information or use data collected for any purposes other than those serving The Denver Center's mission.

Cookies are used on our site to track site data and statistics and to complete orders or current activities only. No personal information is identifiable and is, therefore, not trackable.

Information is collected for transactional purposes and patrons have an opportunity to opt-out of any e-mail contact, other than specific, online transactional communications.

For questions about this policy, e-mail privacy@dcpa.org.